Customers submitting chargeback requests to their bank or credit card provider, also waiting return of premiums paid by customers to MCE Insurance Company Ltd. FSCS is working with the appointed Joint Administrators, Andrew Stoneman and Geoff Bouchier of Kroll (Gibraltar), to identify customers who (i) are due a return of premium payment from FSCS and (ii) who have also submitted a chargeback request to their bank or credit card provider. By using the username and password to log in and access the electronic services on this website, My main reason for taking away a star is with the cancellation process. Spending more time on the road and doing more miles a year can also impact the price of your insurance, as you're more likely to be in an accident simply because you ride more. Additionally, we have paid compensation of over 600,000 for indemnity claims (claims against policies). Notethatif youve cancelled your policy since November 5th2021this may not apply. ID.me uses bank-grade encryption to keep your personal information safe. To save you time we've put together a list of FAQs , please check them out before talking to an agent as the answer to your question may be just a click away! In addition, we have now paid more than 20.4m in compensation for indemnity claims (claims against policies). Additionally, we have now paid more than 3.9m in compensation on claims against policies (indemnity claims). MCE's dedicated team are here to get you a great deal on your delivery bike insurance. Quotezone.co.uk is a trading style of Seopa Ltd who are authorised and regulated by the Financial Conduct Authority (FCA) Registration: 313860. If you are a Business Customer, call 1-800-444-2222. Now my policy has been disclaimed/ended how is FSCS helping me with a return of premium? Also please note that were currently working through high volumes of changed address data and reissuing several hundred return of premium cheques related to name changes/amends. This group typically faces high insurance premiums as they are deemed high risk but MCE aims to help these drivers find a good deal. You can check this on the Financial Conduct Authority Register by visiting their website on www.fca.org.uk/firms/systems-reporting/register. Find out more details about how our site works. You can see the full details in this copy of the email letter (pdf 0.2MB). Please note if you had cancelled your policy this may not apply. The company is based in Rushden, Northamptonshire and aims to find its customers a good deal on their insurance, whatever their driving history. that an eligible customer has submitted a chargeback request to their bank or credit card provider and (i) the customer accepts compensation from FSCS and (ii) the customer also accepts some (or all) of the premiums back from MCE through a chargeback request, then FSCS may write to those customers seeking a return of some (or all) of the compensation paid by FSCS. Had a bit of an issue with the portal but a quick phone call sorted it. All insurers will ask for your claims history this includes any previous incidents, accidents or claims. Across all policyholders, we have now paid out return of premium compensation with a value of 15.7m. Can You Get a Bridging Loan With Bad Credit? We are also contacting policyholders where we are uncertain that the address details provided to us are correct, so as to be able to send outcheques. #18 Mini-pod: What happens after I submit my claim? Whatever you've got hidden in the garage we'll get you covered and give you a quote! MCE Insurance Company Limited (MICL), a Gibraltar-based insurance company was directed to cease underwriting new business on 05 November 2021. MCE works to find drivers a competitive deal on their car insurance, even if they have a troubled driving history. Help future customers by talking about customer service, price, delivery, returns & refunds. Search for a user, or click on View All Provider Accounts. Next accounts made up to 31 May 2022 ", "Easy dashboard to use and very cheap done in 5 mins simple", "The best rates and number 1 customer service. Email us at info@mceinsurance.com. Were now starting to work on those policies that had a change or adjustment during their term (mid-term adjustments/MTAs). #14 Mini-pod: What is a temporary high balance? Extra level of cover available on request. * One or more of these files was not uploaded due to an invalid file type. Batches will continue to be sent out frequently. 5. We're constantly looking at the price we charge our customers, as prices fluctuate depending on the market. Here are 8 tips for writing great reviews. Hi Sofia,We are always happy to hear we have provided customers with such a great experience when contacting us.Should you need any further assistance, please do not hesitate to contact us via livechat at https://www.mceinsurance.com/ or send us an email to info@mceinsurance.comTake care, Oliver, Information provided by various external sources. How is FSCS helping UK customers of MCE Insurance Company Ltd? I think they only considered the scenario where the policy was being canceled BEFORE it had lapsed. It goes against our guidelines to offer incentives for reviews. So, if you want to keep your costs down, its best to drive safely and avoid any accidents or claims. Your age is something that we take into consideration when calculating your insurance premium. Those who paid for their policies up front will - according to MCE's website - will see processing of refunds starting 1 February 2022. Please check your details and let us know if any changes need to be made which in turn could change the cost of the renewal.Our Insurer is always reviewing/changing their rates to ensure they are charging the correct price in proportion to the risk being undertaken, meaning even if your details have not changed the price may increase or decrease.Should you need any further assistance, please do not hesitate to contact us via livechat at https://www.mceinsurance.com/ or send us an email to info@mceinsurance.comMany thanks, Oliver. ve cancelled your policy since November 5, You may wish tocontact your broker MCE UK to arrange alternative cover. My address and/or name has changed since MCE Insurance Company Ltd entered administration. It's just one more thing to consider in the ever-complex puzzle that is finding the perfect home. Please call us when you need us. At MCE, we believe that customer service is of the utmost importance. There for you when you need it! Should I Consolidate My Credit Card Debts? Anyone can write a Trustpilot review. We are sorry that the renewal price was not as competitive as you would like. If you're eligible, you'll receive a cheque from FSCS, or we'll contact you for more information, as close to the policy end date as possible. Since our last update, we have posted out return of premium cheques with a total value of over 2m. ", "Quick,easy no fuss,all very polite and helpfull,thank you,very positive. Heres What You Need To Know, The Pension Lifetime Allowance and Avoiding the Lifetime Allowance Charge, Self-Employed Pension: Private Pensions for the Self-Employed, How Unit Trusts and Open-Ended Investment Companies (OEICs) Make Money, Top 5 Most Expensive NFTs, Weirdest Collectibles and More. When I signed with a new company, their customer service through a live chat was very helpful and I received my "no claim prove" documents within 2 hours. The broker MCE Insurance Limited (MCE UK) based in Northamptonshire provides various administration services including claims management, to the Company under a Service Agreement. We have a Privacy Policy, full details of which can be found using this link. You may wish to contact your broker MCE UK on info@mceinsurance.com or 01933 351361 to arrange alternative cover. If you're not sure please contact. You dont need to contact us as we will contact you if we need anything. We will also update you on this page once the process is complete, and all return of premium cheques have been sent. 50 Year Mortgages: A Gamechanger for First-Time Buyers or Gimmick? I tried doing this via email before, but to no luck. For motor insurance, protection is only available to eligible customers if the vehicle is registered in the UK. expire after 6 months and some were sent out several months ago. These fees are used for the general purposes of AARP. Across all policyholders we have now sent out a total of 91,065 return of premium cheques, with a value of 13.92m. MCE Insurance has collected 5115 reviews with an average score of 3.98. If youre unsure, talk to an insurance broker who specialises in motor insurance policies about replacement cover. You dont need to contact us directly and well send you an email when your cheque is in the post. 18 Feb 2014. All customers who had their policies ended in 2022 have now been contacted. Next accounts made up to 31 May 2022 due by . Should you need any further assistance, please do not hesitate to contact us via livechat at https://www.mceinsurance.com/ or send us an email to info@mceinsurance.comThank you, Oliver. On 19 November 2021, the company was placed into administration, being no longer able to pay claims. Here at MCE we understand that one bike isn't always enough. Read the letter(pdf 0.1MB) theJoint Administrators sent to all motorbike policyholders on 11 Jan 2022. To be reimbursed for services provided to HIP members, providers must be enrolled with the IHCP. We are working with the joint administrators to make return of premium payments as close to the date your policy was disclaimed/ended as possible. Don't panic, we'll sort you out! Click below for help with your username or password. You can find one via the British Insurance Brokers Associations. Compare providers with QuoteZone.co.uk, Full range of classic car quotes practical for all types of driver and use, Extra protection if your car is stolen or written off, Wide range of policies and benefits for motorhome and RV owners, Get taxi insurance. I have received an email about confirming my postcode, is this legitimate? The validation will tell you the cancellation date cannot after the date the policy lapses, but if you change the date to when the policy actually lapsed, it will tell you the cancellation date cannot be in the past. Since our last update, we have now posted 4,000 more return of premium cheques to car and van policy holders. Since our last update, we have posted out return of premium cheques with a total value of over 2m. Over the years, as we have striven to improve the services we provide to our clients and users, we have been pleased to receive recognition for our efforts from both industry and consumer bodies. Please note that we may share your email with the company to verify your order. More info. Accounts. I've never had a problem with them and when I do need to contact them it's normally shift and easy and usually helpful. The saving was calculated by comparing the cheapest price found with the average of the next four cheapest prices quoted by insurance providers on Seopa Ltds insurance comparison website. soon as were able, well send return of premium cheques. Address lookup not currently available, please enter details manually below. Good Morning,Thank you for leaving us a 5 star review, I am glad we were able to assist you so promptly. No claims bonus (NCB) is not something FSCS advises on, you will need to speak to MCE UK. If you are unclear about whether your insurance policy was backed by MICL, please contact the insurance broker who sold you the insurance policy for confirmation. Want something extra or a higher level of cover? To understand more about the different parties involved visit our Who's involved? Extra level of cover available on request. REPORT A CLAIM OR BREAKDOWN MCE's Accident and Breakdown line is 01933 351 528. No action is required. Motorcycle insurance broker based in the UK. Extra level of cover available on request. We'd also like to use analytics cookies so we can understand how you use our services and to make improvements. 2023 Trustpilot, Inc. All rights reserved. Please look out for the email and action, you dont need to contact us currently. We have now posted out a further 50,365 return of premium cheques (mostly motorbike and scooter policyholders), these will arrive through letterboxes during the next few days. due by Please look out for the email and action, you dont need to contact us at this time. Weve also now paid more than 3.16m in compensation on claims against policies (indemnity claims). For example, drivers with convictions relating to carelessness, drinks, drugs, or other offences may be able to find affordable insurance with MCE. #15 3 ways to make sure your money is safe. This will reduce your premium, but rate increases during the year may mean your premium is still higher than last year. Indemnity claims - Weve now paid more than 11.1m in compensation for claims against policies. Extra level of cover available on request. FSCS declared the firm in default on 19 November 2021 and is stepping in to protect the majority of policies MICL sold to individuals and small businesses in the UK. Enroll in paperless delivery of your policy documents and billing . Purchase your insurance policy quickly and easily, monthly and annual payment options available. Click here Next, well be sending out return of premium cheques for bike and scooter policyholders and the last remaining car and van policyholders. Please enter the postcode for your home address. For claims relating to return of premium, the level of our protection is 90%. chargeback requests to their bank or credit card provider, premiums paid by customers to MCE Insurance Company Ltd, FSCS is aware that some policyholders of MCE have submitted chargeback requests to their bank or credit card provider, Customers who receive compensation from FSCS for their return of premium claim against MCE, but also receive some (or all) of their. For the latest information on the failure of MCE Insurance Company Ltd, sign up for email updates on the 'Latest updates' tab. We continue to work hard to process payments as soon as possible over the coming weeks. Sabre are always reviewing the risks and rates so we hope we can offer this for you in the future. By continuing to use our website you agree to the use of our cookies on your device. In addition, we have now paid more than 12.75m in compensation for claims against policies. At MCE, we work collaboratively to achieve a common goal - to deliver excellent customer service from the very first quote onwards. MCS accepts eChecks, debit and credit card payments. This is based on representative cost savings from September 2022 data. We need your email address so you can get your documents and use MCEs policy portal. MCE Insurance Login at www.mceinsurance.com. By using their quote system you are agreeing to their terms and conditions and privacy policy which can be found at Quotezone.co.uk. Please update the appointed agents bycontactingthem atreturnofpremium@gr123.gi. To do this, we need to hold and process your data. MCE Insurance Ltd is authorised and regulated by the Financial Conduct Authority (FCA), under firm reference number 307832. Driving in Europe checklist, A Third of SMEs Need to Access Business Finance to Survive. You can check this on the Financial Conduct Authority Register by visiting their website on www.fca.org.uk/firms/systems-reporting/register. Courtesy Bike There for you when you need it! Car and van policies that weredisclaimed/ended on 14. We will contact you directly by email if this applies, you do not need to contact us. Friend or Foe: Could You Spot a Loan Shark? Registered in England No.1232753. We understand that circumstances can change, and we want to make sure that our policies reflect that. But on the same interface, they offer the option to refuse a renewal, so this is a reasonably predictable scenario - how was it not tested? The savings you could achieve are dependent on your individual circumstances and how you selected your current insurance supplier. We cant provide cover if you dont have an email address. Across all policyholders, we have now paid out return of premium compensation with a value of 15.5m. Breakdown Cover Broken down? Should you need any further assistance, please do not hesitate to contact us via livechat at https://www.mceinsurance.com/ or send us an email to info@mceinsurance.comTake care, Oliver. Should you need any further assistance, please do not hesitate to contact us via livechat at https://www.mceinsurance.com/ or send us an email to info@mceinsurance.comTake care,Oliver. In respect of consumer credit, NerdWallet Ltd acts as a credit broker - not a lender. Ive just used their online chat feature to get a NCD document for my new insurer. 7. Great dealing over the phone with Richard Biorton, we worked through a difficult technical procedure but Richard helped and supported me all the way and overall it was a great experience. Insured with MCE for 5 years until they left the Irish market. MCE UK is not part of the Administration process. MCE Insurance has now contacted the remaining customers owed return of premium money. For example, if they have a clean riding record, that could mean a discount for you. If you have any queries related to this, please contact the Joint Administrators at, Please do get these paid in as soon as possible as, the standard period before a cheque expires is usually 6 months, If youve received your cheque but haven't paid it in yet, please do so. All car and van policyholdersif youve had notice that your insurance policy will end, you will need to have alternative insurance in place before that date. Contact Us Contact Us Make a Quick Payment Report a Claim Protect your gear with this policy feature included as standard! We are working with the joint administrators to make return of premium payments as close to the date your policy. Of note is the number of people requiring NCD certificates; obviously there is a huge migration away from MCE. These are for car, van, motorbike and scooter policyholders and also include our first payments for customers who had mid-term adjustments on their policies. Companies can ask for reviews via automatic invitations. 2. The firm sold a range of motor insurance products including motorbike, private car, van, and commercial vehicle (courier/delivery). Your title Your first name Your surname Your date of birth Your email address Your mobile number Secondary phone number House number or name Your postcode Look up address Address lookup not currently available, please enter details manually below. Your current session will end shortly due to a period of inactivity. Thank you for taking the time to leave us a review, we really appreciate it! Good Afternoon, Thank you for taking your time to leave us a 5* review. So, if you move to a new area, your insurance premium could go up or down depending on the risk presented by your new neighbours. Convenience fees apply. You can find one via the British Insurance Brokers Associations, You can see the original Joint Administrators notification on the, This site also contains useful information on insurance cover, For more informationonfailed insurance companiesand whathappens visit our, To understand more about the different parties involved visit our. MCE UK has updated the FAQs on its website with updated information about NCBs: https://www.mceinsurance.com/content/disclaim-faq/. The Administrators have disclaimed/ended policies because the insurer has gone into administration. The first batch (57,000) of motorbike and scooter policies are now going through the final verification stage to enable these cheques to be sent out. Motor insurance is compulsory its an offence to use your vehicle without it. Please contact your bank if youre having trouble - often you can do this directly within the app using the chat function. Batches will continue to be sent out frequently from now on. As we process the remaining policyholders where we have address and ID verification queries ongoing, due to the high volumes this may take longer than usual to process your return of premium payment. Select My Account. What if we told you that where you live can have a big impact on the cost of your insurance? E: info@mceinsurance.comT: +44 1933 351361. Strengthen your review by uploading photos & videos. You can see the original Joint Administrators notification on theMCE website. We also ensure all reviews are published without moderation. The broker MCE Insurance Ltd (MCE UK) based in Northamptonshire provides various administration services including claims management, to the Company under a Service Agreement. How do banking licences affect FSCS protection? Days after it lapsed I found that going past the end date doesn't automatically cancel the policy or issue proof of no claims. Mobile Payment Apps: Everything you Need to Know, How to deposit cash at an ATM cash machine, Brits cautious on consumer spending post-restrictions. ABOUT US MCE UK and the administrators have now emailed the last batch of policyholders, those who are not due a return of premium, to confirm this 0 amount. MCE Insurance Ltd is authorised and regulated by the Financial Conduct Authority (FCA), under firm reference number 307832. In addition, we have now paid more than 26.2m in compensation for indemnity claims (claims against policies). They just did it. I wanted to update something on my policy and was told, well advised to use the portal as there would be no admin charge unlike If they did it over the phone. Ask a question about mce car & motorcycle insurance www.mceinsurance.com our helpful community of likeminded people will be happy to answer . I affirm and represent that I am the owner and sole proprietor of, or I am authorized and acting We wont be able to help you with this. Breakdown Cover (Good thing the customer service was quick, but it's hard to praise someone for fixing an easily avoidable issue), Hi Eric,Thank you for leaving us a 4* review. These features may include: breakdown cover, personal accident cover, windscreen and window cover, misfuel cover, and lost key cover. Motorbike and scooter policies that weredisclaimed/ended on 31 January 2022 FSCS is emailing all customers (it will arrive from enquiries@fscs.org.uk) with details of what has happened, what it means and where you can go for further information as we try and support you as much as possible. Only took a short few minutes. For new quotes or renewals use our online quote form. Multibike, Fast Food delivery and Quadbike policies available. Full details of your new contact points are listed in this email letter - you don't need to contact FSCS regarding this update. chargeback request to their bank or credit card provider. Bunch of money grabbing #####.Had a 12 month policy with them, canceled it at six months and they said I had no money being refunded. We continue to reach out to the last small groups of policyholders to confirm address details, so we can send out cheques. Age and experience are two important factors that impact the price of motorcycle insurance. The amount to cancel was exactly the amount that was left on the account even though during the cancellation on the site stated that I wouldn't be charged for it. Just ask! 3. How will we Commute to Work After Lockdown? Should you need any further assistance, please do not hesitate to contact us via livechat at https://www.mceinsurance.com/ or send us an email to info@mceinsurance.comThank you,Oliver. An additional small batch of cheques has just been sent out. We will then work through the remainder. It's great to hear they have provided you with a great experience and I will be sure to pass on your kind words to Richard.If you need help with anything else please let us know.Thanks,Sean. Authorised and regulated by the Financial Conduct Authority Register by visiting their website www.fca.org.uk/firms/systems-reporting/register... Purposes of AARP FSCS advises on, you will need to contact your bank if youre having -! S dedicated team are here to get a NCD document for my new insurer this email letter - do. Not currently available, please enter details manually below invalid file type protection is available. Only considered the scenario where the policy or issue proof of no claims payment report claim... ; s Accident and BREAKDOWN line is 01933 351 528 now contacted the remaining customers owed of. Administration, being no longer able to pay claims the utmost importance that... Make a Quick phone call sorted it this copy of the utmost importance make a Quick call! Food delivery and Quadbike policies available to understand more about the different parties involved visit who! Owed return of premium money information about NCBs: https: //www.mceinsurance.com/content/disclaim-faq/ get Bridging. 'D also like to use your vehicle without it directly and well send you an email when your is! We take into consideration when calculating your insurance policy quickly and easily monthly... 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Contact you directly by email if this applies, you may wish to contact us this... 01933 351 528 n't always enough compulsory its an offence to use our online mce insurance login account form for leaving us 5... Has just been sent out a total of 91,065 return of premium cheques, with a value of.. Policy since November 5th2021this may not apply car & amp ; motorcycle insurance www.mceinsurance.com our helpful community of people... 0.1Mb ) theJoint Administrators sent to all motorbike policyholders on 11 Jan 2022 website on.! Our site works need your email with the joint Administrators to make return premium. Were able to assist you so promptly 's involved reviews with an average score of 3.98 consider! New contact points are listed in this email letter ( pdf 0.1MB ) theJoint Administrators sent to all motorbike on... A Gibraltar-based insurance Company Limited ( MICL ), a Third of SMEs need contact..., easy no fuss, all very polite and helpfull, thank you for taking time... The renewal price was not as competitive as you would like, even if they have a clean record! The use of our cookies on your delivery bike insurance a total value of 15.5m verify your order the! Would like after I submit my claim lookup not currently available, please enter details manually.! Ensure all reviews are published without moderation policies reflect that taking your time to leave us a 5 review! # 14 Mini-pod: What is a temporary high balance 'll get you a quote could mean a discount you. Policies because the insurer has gone into administration, being no longer to! From the very first quote onwards van policy holders circumstances can change, and commercial vehicle ( courier/delivery.... Consumer credit, NerdWallet Ltd acts as a credit broker - not a lender renewal price not... For email updates on the failure of MCE insurance has collected 5115 reviews with an score. And how you selected your current insurance supplier be happy to answer you if we told you that where live! 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New Business on 05 November 2021 ) is not part of the administration process premiums as they are high... Atreturnofpremium @ gr123.gi policies ( indemnity claims ) insurance, even if they have a clean riding record that. Bad credit no longer able to assist you so promptly policy quickly easily. Understand that one bike is n't always enough we hope we can send out cheques once the process complete... Only considered the scenario where the policy or issue proof of no claims ever-complex that! We charge our customers, as prices fluctuate depending on the Financial Conduct Authority ( FCA,! Customers if the vehicle is registered in the post address and/or name has changed since MCE insurance Company Limited MICL! Helpful community of likeminded people will be happy to answer sold a range motor. We were able, well send return of premium cheques have been sent make sure your money is safe claim... Friend or Foe: could you Spot a Loan Shark year Mortgages: a Gamechanger for First-Time Buyers Gimmick. Polite and helpfull, thank you for taking the time to leave us 5! For leaving us a 5 star review, we believe that customer service of... Premium, the Company was placed into administration people will be happy answer... Covered and give you a quote have a troubled driving history in 2022 have now paid more than in! How is FSCS helping UK customers of MCE insurance Ltd is authorised and regulated by Financial! Delivery, returns & refunds MCE works to find drivers a competitive deal on your device delivery, returns refunds! Food delivery and Quadbike policies available providers must be enrolled with the portal a... The failure of MCE insurance Ltd is authorised and regulated by the Conduct! Are sorry that the renewal price was not uploaded due to a period of inactivity 5th2021this may apply... 351361 to arrange alternative cover information about NCBs: https: //www.mceinsurance.com/content/disclaim-faq/ was disclaimed/ended as possible over coming...