2 and a half weeks later and there is still no refund or response. We value your feedback and we are sorry if you have had cause to complain about our services. I received the swab kit, took the day 2 test and sent it back via the location I had booked for my fit to fly pcr test. Required on or before day 2 entry to the UK and day via home sample collection. Numerous emails and web forms have gone unanswered, he writes. Email us with the subject header as RESULTS UPDATE2. Work very closely with the Police in all incidents to secure a full prosecution where our staff are abused and intimidated.3. They refused the refund, based on them having delivered the tests, and results, with no consideration for the fact they were so late we had to quarantine longer than necessary, and take new tests via the NHS. Our team will contact you to make the necessary arrangements. Anyway doing tests is world wise misuse since last year (2020) no test situation has not done anything bad if you obeyed quarantine only rules 14 days. Please see below an update:Delivery of Day 2, Day 2 & 8, and Day 8 Postal Kits Update:There have been some delays on some kits due to the bank holiday weekend and the dates the kits were requested. Although I had a few problems with receiving the day 2 and 8 kits, I asked for an early result of my test to release because of personal circumstances. | Read 21-40 Reviews out of 1,532 Guaranteed Results next day. Companies can ask for reviews via automatic invitations. I ordered a day 2 test for my uncle and it is now day 6 and just arrived. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. I cannot register it as it asks for a bar code. You're employed by or work for, or. There have been incorrect data in some cases (international address, wrong ID, wrong passenger details, wrong isolation address etc.) Thank you for the easy service. Join the 1,619 people who've already contributed. We understand your frustration but we must check all applications before dispatch. How many stars would you give atruchecks.com? The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. Urgent CommunicationDear Customers,Serious Incident Alert UpdateIt has been reported by our partner clinics that there has been incidents of abuse and intimidation at some of the testing centers to our partner testing staff. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. There customer service by telephone consists of recorded multiple choice questions and the emails are not replied to.The service is a total scam, avoid using them at all costs.I am now asking my bank to reclaim what I paid.I cannot believe that the UK Government endorses this company. I wish I could receive a refund on the PCR test and all the money gone in flight changes but I doubt anything can be done. I ordered 2 test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for next day delivery. If you didn't receive your kits (or if the results arrived late) the service you paid for in no longer fit for purpose, and you have the right to get your money back.Call your bank, explain the situation and start a chargeback claim. Eurofin are still offering testing at this location. Join the 1,619 people who've already contributed. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results.I have complained twice to their email address (as there is no phone number) and although their automatic reply says they will aim to reply within 28 days, it has been 6 months and still no answeravoid at all costs. No response to emails, Phone line just keeps pinging you back to the same options so you cannot speak to someone. I have received no response to several requests for a refund. As a Nationwide provider we have full availability of stock and our orders are all next day express delivery via our nationwide partners, DHL, Same Day Results (by midnight)for our Ruislip site (20 minutes away from Heathrow Airport Postcode HA4), Chelsea, Wembley and London Bridge location the results can take up to 48 hours, Mandatory Day 2 PCR Test for all arrivals to the UK regardless of vaccination status. We duly quarantined and booked day-two and day-eight Covid tests with Atruchecks, a provider on the list of government-approved companies. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I have not yet heard back from them since (despite a week having already passed) their customer service is non-existent. I contacted them by email and they helped me to rearrange my delivery. Do not use this company!! Ive emailed them 4 times for a refund and they never replied. Atruchecks sent me someone elses results with full personal details. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. Suggested companies are based on peoples browsing tendencies. I agree with most of the reviews as I had same experience. Sent in early June. Atrucheckss kits failed to show, but theres been no refund, In May, my partner and I travelled from France to the UK. I called and email them so many times but nobody answers. Here are 8 tips for writing great reviews. Anyone can write a Trustpilot review. Phone call directs to Email and booked day 2 and 8 tests way before my travel, to make sure it comes - they said it is shipped and provide a tracking number, which is not trackable. Only three arrived. Your experience matters. You will receive an email from us updating you on your results. It is important that you take your blood sample 20 days after the onset of symptoms. Find out how we combat fake reviews. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. My Day 2 Test, for which I paid over 50, never arrived. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. I dispute the transaction and they claim it was delivered. Test kit never arrived, no customer contact number, no response to emails. The results will contain your full name, Passport Number, DOB, Sample Date and Time, Sample Reported and Date along with the relevant authorisation from the lab. I arrived UK on 24/09/2021 but I paid 106.99 for my Day 2 and Day 8 test kits on the 14/09/2021. Hmmm.This provider lists a day 2 covid test on their website for just under 5gbp, however it is "sold out".I wonder if this is to try and trick the government website that by default lists test providers in order of price. I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. You will then have the results emailed to you. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. Untrustworthy, unreachable, unresponsive. Health and lifestyle check. I bought a kit from Atruchecks back June 2021. We have availability 7 days a week between 09:00 am to 16:00 hours. Suggested companies are based on peoples browsing tendencies. Amex dispute raised to try to get my money back. I'm chasing it but it seem very complicated. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. Verification can help ensure real people write reviews about real companies. You will then have the results emailed to you. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. Never received any other emails despite emailing them every 24 hrs. UPDATEMastercard has upheld my chargeback and closed the case .Looking for my next course of action against these liars. Its 7 days gone now and no sign. I did not get it at all. Plus they owe millions of pounds to customers, make sure you google this company. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Using standard mathematical rounding rules, the star rating will be rounded up or down to a half or full star. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Definitely move onto next provider! Here are 8 tips for writing great reviews. Rated 'Excellent' on Trustpilot. We appreciate the anxiety and wish to reassure you that you will have your kits. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. Surely this is THEFT!!! Scanned the QR code and entered by hand and nothing is accepted. Required on or before day 2 entry to the UK. Note: If an organic review is flagged to us as fake, but the reviewer . Have written and called multiple times and never an answer on the phone or written is same old we are busy, working on it. My husband and I needed Day 2 tests for our return to the UK. 3 days turnaround. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. How many stars would you give atruchecks.com? Use the clinic finder at the checkout to find the nearest partner clinic to you. I have reported to Birmingham trading standards and the parliamentary ombudsman : phso.enquiries at ombudsman.org.uk. Total conman Atroshi. Since making the reservation I have tried on several occasions to contact the company both by phone and through e-mail but only get an automated response. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. Would select zero stars if possible. Scam scam scam. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. Have recommended to UK Government to be removed from recommended providers. Despicable people. Day 2 and 8 postal test results never received. The website states you should have your results within 24 hours. All healthy individuals are now thought to make detectable IgG antibodies to COVID-19. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. I emailed Atruchecks but am yet to receive a reply. Find out how we combat fake reviews. Join the 1,629 people who've already contributed. Scammers!! !The telephone number is also an automated response that tells you to email them!!!!!! The consumer website Trustpilot is warning reviewers that another testing firm, Atruchecks, has threatened to take legal action against those who leave negative feedback. Three convenient options to collect your sample. 3. We also ensure all reviews are published without moderation. Did a 3rd test, negative! I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. Not only did I have to pay for a new ticket, I had to pay for new covid tests, cost to store luggage, taxis back home and back to the airport again. Are the testing centres open on weekends ? Only ray of hope was I did receive test kits after 3 days ( after paying DHL cost of 30 for next day) sent tests on 10th and 16 September No results till now. Turnaround time of results is 2 working dates from the time sample is recieved at the laboratory but it is an estimate and results may take longer during busy periods. **Update on 06.06.21 still no results, we managed to fly as we paid 175 elsewhere for same day PCR. | Read 141-160 Reviews out of 1,532 Join the 1,619 people who've already contributed. Avoid them, and choose another supplier. One big scam from a government backed company run by a conservative candidate. Join the 1,619 people who've already contributed. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. The links on its website to its Facebook site are broken, or nonexistent.. I have received no response to several requests for a refund. Anyone can write a Trustpilot review. Compulsory strike-off action by Companies House was discontinued last month, and the company is registered as active. 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