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I need to be able to give the task or a portion of it to another team member or direct report, let go of the control, and know it will be taken care of. These experiences have really opened my eyes to working with people from backgrounds different than myself. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. It sounds like you have a very full personal life, with a fantastic work/life balance. ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. Looking back, had I not stopped to talk so long with the other patient the fall may have been able to be prevented. "The part of my career that brings me the most stress is when the schedule is running behind due to many different factors. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. You can wrap up your response by sharing how many new hires you've trained and the new skills you've gained along the way that make you a stronger team member. One is ABC, and the other is XYZ. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. In the end, I try to always treat others the way I would expect to be treated if I were in their shoes. Working in a very stressful and draining job, I also ensure that I take time to refresh and reset myself during long days on the job. I continue to work on this on a daily basis. Indeed's survey asked over 1,877 respondents whether they felt that their interview at Kaiser Permanente was a fair assessment of their skills. While I always do my best to provide kind and considerate care to my patients, I heavily emphasize things like patient privacy and patient advocacy when necessary. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. When talking about how you would fit with the company's cultural values it's important to emphasize that you know what those are by stating them. It seems you have found that balance. I understand that it's part of the job. Kaiser Permanente takes great pride in having a very positive and nurturing environment. Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 Kaiser Foundation Health Plan of the Health benefits. Custom Care & Coverage Just For You | Kaiser Permanente "I dislike working in a negative, low morale environment that is plagued with office politics. I used the facts and not emotions to explain the reason for his delay. ", "When you work in a diverse team and with patients, you will encounter difficult personalities. ", "I'm very interested in clinical research. ", "I know this will come off as cliche, but it's truthful. I can see how it would be stressful when you care for your patients' success so much! ", "I was helping a customer once who came to pick up her injectable prescription. "I have worked with diverse groups of people most of my career, including my time in college. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. In looking to hire you at Kaiser Permanente, your interviewer wants to know that you have a methodical approach to problem-solving. Discuss with the interviewer what you would expect for compensation if offered this position. In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . We also met the needs of our team by protecting the positive culture we had worked so hard to create. Be sure to talk openly to your interviewer about which areas of your career are the most stressful. Our job requires multi-tasking, so I tackle one patient at a time while giving each patient my full attention. Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. How to nail an interview with a chatbot - Fast Company ", Our Professional Interview CoachRachelle Enns Reviewed the Above Answer. There is a balance between allowing normal emotion and allowing it to impact your work. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. ", "Working as part of a large team, there is a need to be extremely accurate in my patient care notes. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. Do you utilize any computer programs or even apps on your phone to keep your tasks organized? Truth is always key, so I will be honest and clear when communicating the news. ", "Yes, I understand I have to have a clean background, and I'm happy to comply with it.". Learn more about your rights and protections related to the No Surprises Act (HR133) that protects you against surprise medical bills and gives you the right to receive estimates under the new regulation. If possible, avoid extreme responses that include speaking negatively of others or naming people. Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations. The purpose of this page is to help you prepare for your job interview. ", "Patient adherence, the idea of patients, not taking their medications like they are supposed to, and affecting their health, can be stressful. It is best to explain clearly what your strengths are and how those strengths would benefit you as a Radiology PA. ", "Before my Attending arrived, there was an emergent TIPS procedure from the ICU who was unstable. ", "I am so glad you pointed out your need for diversity at Kaiser Permanente. List several ways that you receive your industry knowledge and stay on top of trends. ", "I was working in a clinic where the primary population was low income. If posed a question like this during your time with them, your interviewer will be looking to hear that your own patient care philosophy is a great match for Kaiser Permanente. I am a competitive individual and enjoy keeping fit. With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. What health systems can learn from Kaiser Permanente: An interview with No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. Kaiser Permanente is an extremely large and diverse organization and their hiring managers are looking to piece together teams that are diverse and well-rounded. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. What questions did they ask during your interview at Kaiser Permanente? Good example! I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". I am a very hard worker who is eager to become a team member with Kaiser.". It's best that the person knows the reasons why so that they can learn from the experience. I know what I want to be done and how I want it done, so it's often easier to do it myself. In asking this question, your interviewer would like to know if you can adequately handle being the bearer of bad news. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? You can also strengthen this answer by talking about a problem you were able to solve, a patient you were better equipped to help, or a challenge your team was able to confidently face because you were part of a diverse team with multiple perspectives and ideas. ", "I believe in volunteering in the community where you live. ", "My desire to become a nurse stemmed from my passion for helping people when they are most vulnerable. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". ", "Yes, the pharmacist and I are the ones that order prescriptions most of the time. Unfortunately, the sales have shut down. ", "I am an avid fan of Google alerts! You've chosen a powerful example that can help make you a more memorable candidate. I grew up in a fairly homogeneous town in Montana. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". ", "As a certified pharmacy tech, I have to continue learning. Once they get to know me, my colleagues know that my mind is continuously thinking of new ideas and only speaking about them when it is determined to be a good time. It sounds like you have the experience the interviewer would be looking for. In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. Whatever your method, be sure to highlight that you are successful in organizing your day and paying attention to the fine details in the work that you would be doing with Kaiser Permanente. Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture. This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. I would look forward to working in an organization of this size to better experience an even wider amount of diversity. ", "I would describe myself as a hard worker. Maybe you are a pen and paper person. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? How to Answer: Why Do You Want to Work Here? When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. Working closely with colleagues and/or patients in the healthcare world will eventually put you in close contact with someone who is very difficult to work with. It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. ", "I believe I am a great problem solver because I am sure to gather as many facts as possible in any given situation. I learned a lot from this situation that I think I can bring to the Kaiser Permanente team. Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. Also, for every month with zero sick days, a bonus was added. Also, when solving any problem, it is important to be able to identify as many possible solutions as possible in case one of them might not work out. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. "A bit about me - I love to travel, read, and conduct research. In a community-type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care.