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Yesterday, I managed to contact BT via webchat. This will work as long as your old email account is still active. I can send & receive on my work email account using the Outlook app. PaddyB. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. 26-08-2021 Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. on From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. We'll need to look into this and we'll get back to you next week. We appreciate you reaching out to us about Mail. By posting your comment you agree to the house rules, The comments below have not been moderated, By Working on the theory that it was another case of BT doing something, I decided to leave it overnight. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. This amount is subject to change until you make payment. Thank you, JW. . If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. 26-08-2021 email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). RobbieMac. 14h17, on Here are some answers to help you. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. This amount includes applicable customs duties, taxes, brokerage and other fees. We repeated the test and the same thing happened. After 6 mos., if selected you will be billed $10.99/mo. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. 14h00, on 15h04. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". 23-04-2021 ), on But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. Don't forget online banking, streaming services and social media accounts. 9h25 The article below can help if you do not have any other user account to test with. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. Using webmail? Unfortunately, it did not work. 25-08-2021 19-12-2022 No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. on - edited BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. Apple may provide or recommend responses as a possible solution based on the information All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Incoming mail works, but unable to send anything. Neither of these has solved my problem. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. 16h05. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. Sorry but how do I PM you, and what details do you need? The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. Last Thursday, I stopped receiving email from my @btinternet.com account. What does this mean? Thanks for the examples that have been provided so far. Solved: Unable to send email from Outlook app - BT Community Virgin Media says email accounts are only available to current customers. Hi I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 Announcements, Guides & Community Updates. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. I expect that they are simply burying their heads in the sand and do not look at all. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. I've rebooted twice and reinstalled Office 365 without success. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. ask a new question. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. Thanks for the suggestion. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. Gmail and Outlook are two of the most popular. I cannot send even the simplest of messages this morning. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. on Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). Why? Emails to btinternet are blocked - how can we fix this? - BT Broadband All other emails to other systems have no issues. 26-08-2021 Refunds. Emails being blocked which we send to btinternet.c - BT Community 26-08-2021 Examination of the message heads of the delayed emails might be informative. Are there really just two of us having this problem? Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on 26-08-2021 A forum where Apple customers help each other with their products. Thanks for your reply, Townman and thanks to Anne too. My BT email is not working - Apple Community for DISH Protect Silver unless you call to cancel. You should however check that your email clients are using the correct settings as per this link. Outlook.com not sending emails to btinternet email addresses Can I move my BT Email address to another account? Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! Tried on various devices with same result. Terms and conditions of the sale . 2 users liked/thanked this post: I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. 23-04-2021 10-07-2019 23-04-2021 If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Can send emails fine from any other account. I have the exact same problem. Accounts that are inactive for six months . All other emails to other systems have no issues. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! I have exactly the same problem and would love to get a solution. I installed the outlook App on my iPad and it works perfectly I'm afraid. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. 15h33. They must realise that they have a dreadful name. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. I've got a "failed delivery message". A workaround would be to use another SMTP - for example gmail if you have a google account. I have it in a notepad file as well if that makes it more readable. any proposed solutions on the community forums. 16h34. This is NOT 'A solution'. 15h22, on I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). How can we as customers get BTs attention and ensure that there is a fix? By coincidence(? Google Groups emails from BT & Earthlink addresses not getting But again got error messages which I now cant remember. If I go into iCloud web page, then I can send and receive as normal. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . One further piece of information. Send yourself a test email. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. mingoslkd, call Outlook emails not being received by btinternet.com addresses We do not write articles to promote products. Today all of our emails addresses would receive, but not send. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". 'I have always used the same email address,' says Dave, 79, from Cambridge. - last edited on Below is an article to help guide you through the process. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. on Looking through previous posts I see this has been a regular problem. I can't send or receive messages in Outlook - Microsoft Support It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. Problems with email | BT Help @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. We always endeavour to grade correctly and. on One of the mails having been sent as long ago as April 4th. 15h24. Has anyone experienced this problem. 19h39. 16:52 EST 04 Mar 2023. 6) Make a list of all of the accounts and logins that are linked to your old email address. to know I'm not alone. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. They forecast a response within 72 hours. I can send & receive the bt emails using the Samsung mail app. 11h05. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. I can't send emails from my btinternet account on my iPhone Go back to: Email help. Just goes straight to outbox, then tries to send . I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. 23-04-2021 That helps us fund This Is Money, and keep it free to use. This is going to need looking at by their email support team. 26-08-2021 23-04-2021 18h40. 10h38 This is a BT residential customer to customer forum. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. on BT Mail | @btinternet.com | Cannot send mail - BT Broadband on Townman, Gandalf, anneoconnor. Thanks BT need to deal with this at a high level, NOT an individual user's account. 17h25. It's not just that there has been a delay. Having the same problem myself today - unable to send emails from my @btinternet.com account. In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. on Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. For additional information, see the Global Shipping Program. I exited and restarted Mail and was then able to send emails again. We can't ditch our broadband we'll lose our email address! On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. on 13h52. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. The worrying thing is I don't know how many other emails I'm not receiving. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. 14-07-2019 Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com We receive the following message when we try to send from our Mac. Customer: replied 2 years ago. omissions and conduct of any third parties in connection with or related to your use of the site. (The fix did not work until I had quit Mail and relaunched it. 14-07-2019 I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. If everything works fine in webmail, you may need to check your program settings. on Doing so can save hundreds of pounds. Re: Emails from btinternet.com addresses not received. 23-04-2021 14h56, on Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. We do not allow any commercial relationship to affect our editorial independence. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. 15h31. It takes a while to get a reply from the Postmaster but they will respond. Not receiving @btinternet email. Email headers can be found by looking at the email item's properties. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case.