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Use VOIP only when choosing Audio Conference Setting. My 5200 pairs up with my S7 and my A10e. Note: You cannot mute the headset when the link is off, and you cannot begin a call in the mute condition. 2016-11-28 06:34 AM. It's a great product, but while i can change volume and mute calls . You can also just click the application name, and then youll have an option to turn the sounds off but leave the toasts on. Android Settings > Bluetooth: On > Scan for devices*. iPhone Settings > Bluetooth > On*. Any ideas? It did not happen in my previous Teams experience (another company) and not happening to all my (new) colleagues so some help will be very welcomed as it is a bit annoying to be honest. Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. Nov 30, 2018 by Go through this link and use this Plantronics Mute On Mute Off Notification to claim 10% off. It looks Teams provided a stronger functional connection between Teams and headset devices. The newest version is 1.4.00.29469 (64-bit). I never said that the solution is to change the devices. I am using following products You can change it into a single beep tone when you install thePlantronics Hub PC software (or the PLT Manager Pro for enterprises) Download here: Customers Also Viewed These Support Documents, http://www.plantronics.com/us/support/enterprise-software/#downloads, https://blog.valeconsulting.co.uk/2017/02/10/skype-for-business-conference-and-mute-off-with-plantronics-and-others-headsets/. Didn't use headset, would probably help, but currently not an option, 5. @jeanfranco81871. I just took the soft ear insert out (push and twist to remove), and soak from that hole to the tip of the microphone for a couple minutes in a measuring cup, then took it out and moved the microphone back and forth a couple times to work the alcohol in. You must change this setting to your headphones for them to start working again. Check if your headset is selected as the default audio device on your phone or computer. Simply download the Plantronics hub (application) on your device. Some softphones require the installation of Plantronics Hub for Windows, and Mac to enable the headset call control functionality. Make or receive another Lync call; the call may be stuck on mute. @sbfitness79, Press mute and call button together and hold for 4 seconds to disable sensor. Plantronics CS510 and CS520 (C052) Reset 1. Check that your boom microphone is aligned correctly with your mouth. Looks like I'm not the only one by far!? How do I get my Plantronics headset off mute? - gudevsoc.com Try this - put a piece of tape over the two holes next to the call button. Another troubleshooting step you can do is try pairing a different headset to your phone, if that pairs fine its a headset issue, if not it could be a phone issue. Please log in again. Mohamad Kabeel. 6. It should not be headset issue but more of Microsoft Teams issue as headset didnt have any problems for years until after a Windows or MS Teams auto update a few days ago. How do you disable mute and unmute audio feedback? So the problem is with the Poly Headset and Teams app. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page. ), which allowed you to keep the WebEx app unmuted, while using a . Other than the voice over "mute on" "mute off" notification sounds in Teams, when muted, there is a persistent 5 second dial tone at the background interferring throughout the call. Valentina F, sb.fitness79 To mute the device, click Mute. I started using it again about 10 months ago, now its failing again. I found another way: u der sound settings>recording>Aftershock-mic properties>level click on unmute. But in the latest version of the HUB there's no such config item anymore. https://answers.microsoft.com/en-us/skype/forum/all/skype-for-business-interfering-with-headset-audio/c2fb626f-887a-4f5a-ac68-aadb6d92404d. @olawaleyussuff. You could be missing a driver. Plantronics BT600 Bluetooth USB Dongle User Manual BT600 User Guide Microsoft Teams, version 1.2.00.8866, last updated on 8/6/20. Thanks for your advice. Craig McKellar Push voice/mute button found on underside of mic boom. I use the mute function very often and it is very very annoying. A tone means the sensors need to be reset. the software doesn't let you go without making any noise. 1 To put your headset in pair mode, press and hold the power button towards the Bluetooth icon. The fading issue has only just started in the last week. they made an exception for me. Logitech USB Headset H390 Mute Button Stuck. Any solution? I can hear too what they are hearing. Your device should work just fine. It seems that I have exactly same problem as you do Jabra Elite 75t as well - few days ago, out of the blue moon, Teams started attacking me with muted/unmuted notifications :/. Super Saver! I click mute and then it immediately unmutes. Unplug the AC power from the charging base and let it sit for 10 seconds, then replug it back in. I still get the annoying toasts. All of them is normal. So weird / annoying. @mightymikeamps. While the call is active, mute the call from the device or Lync. One thing that annoyed me was mute and unmute both pings a toast and makes a windows sound to notify you. Maybe you can check Jabra settings. I cannot find how to avoid the sounds "mute on" "mute off" in Teams A talk time voice alert means sensors are working. We can ask MS Teams to remove what? I try to pair with another phone, but the problem persist Any ideas? Check Price at Amazon. The headset icon turns red to indicate the device is muted. I can hear callers but they cant hear me. All comments are moderated before being published. I just googled to see if there were known issues with the Plantronics Voyager Edge's microphone because I'm having that same exact issue! If you have a voip phone, power off the phone for 10 seconds, then plug it back in (If you don't have a voip phone skip this step). I can't understand this warning message can't be disabled. 2023 Plantronics, Inc. All rights reserved. Not great. THANK YOU VERY MUCH! The other alternative they suggested to me was to join the Teams meeting through a browser. I think that when a user mutes / unmutes from Teams app, the headset device should not get a feedback message about such an action basically. please fix that! When I get outside and start walking the people almost immediately complain that they can no longer hear me and that my voice has become inaudible. Have to press the call answer/end button before the mute button will work in Teams. Touch or click View PDF to the right of Pro Stereo Headset User Guide, which is in the Manuals and Documents section. Ravi Hossur @hamburger42862. Many thanks, this worked for me. Motor Vehicle) people can hear me. Thomas Poling. ESC F8 or ESC F10 is muting the microphone - community.hp.com Secondly, the voice is not clearly heard to the person on other end. As a workaround, I disabled voice notifications in my Jabra app but it is not a satisfying solution. Poly Studio Room Kits for Microsoft Teams Rooms. I have a Plantronics USB PLT headset which plays the female voice Mute On and Mute Off message. Your phone, tablet, or computer may not support call control functionality. I did the test above (covering the noise cancellation sensor) and my problem went away. 3. In a WebEx Meeting Center app, in an ongoing meeting, when pressing button to mute/unmute your own microphone, an audio confirmation "Mute on", "Mute off" is heard. Tried resetting sensors, touching the mike while talking, using fully charged earpiece problem continues. For the current session, you need to Stop it. Imagine, you just listen to the meeting and cooking at the same. Select " Poly VFOCUS2 Series.". after working perfectly for a couple months, i am now inaudible to parties i call. Bug with Plantronics Backbeat Pro 2 and Windows Desktop App (Now I only have a bip! All good now. Whats going on? But if you facing it too frequently then this needs to be investigated and suggest you to log a ticket for this. I have to mute/unmute quite often during a conference, but the duration and volume of the message makes it painful. I had the problem of people not hearing me after I dropped it. This headset has a utility "Plantronics Hub" that allows you to configure a myriad of settings including an option for "Mute On/Off . You can disable this using Planatronics software. never hear a ring or beep when phone rings and voice answer doesnt work. Seems some of my coworkers with the same headset don't have issues after the same update. Privacy Policy. Since we are using Plantronics headsets we already contacted . Thanks for the post above, it helped me! Surprised that this particular problem has been reported for more than 2 years now and we still do not see a way out. If it is one of Windows 10 1809, 1903 or 1909 this likely to be the known Microsoft issue that has been resolved since Windows 10 2004 OS Build 19041.264. I assume the noise canceling is wonky Mar 9, 2017 by Anyone see the Voyager 5200 and Legend mute buttons stop - Reddit Made a call to a couple people, and they all noticed a huge improvement. Somehow, the 5200 or teams registers that a call is now ongoing and the mute button reverts to its usual behaviour. Answer a few questions to get help. Hi Everyone, I had the same problem with a V5200 and abandoned it for months after trying all sorts of suggestions (taping the holes, resetting). So, I guess that I am on the right version, correct? Struggled with same sound cutting out after few seconds as everybody else. I'm relieved I can get it to work, but what utter nonsense to put people through. I have the same issue as Ben, all was working fine until the last phone (note 10) update a few days ago. https://www.dropbox.com/sh/l21ia7edr7cmx VLad Koretsky So I cleaned it thoroughly with a cotton pad damp with isopropyl, including in the grooves along the boom where the mic sits. The voice guidance can be switched on/off by holding the Mute button for 5 seconds, or by using Jabra Direct software on your PC 3 Sign in to comment Sign in to answer (There are ways to make it visible without it connected but that is outside the purview of this post.) Choose Voyager Edge, and then click Get Started. Hi Patrick and thank you for your reply, however, I wasn't connected through a telephone, but using computer audio. Alternative - is to disable windows Bluetooth Audio Gateway Service. Select Quit Plantronics Hub from the Hub icon menu in the Windows notification area. interestingly the same does not work with the legend. menu. 2023 Plantronics, Inc. All rights reserved. It is using the mute and unmute function of the headset itself, because in the past with teams, if I muted myself using the buttons on my headset, this was the symptoms of using the built in mute functionality. Well, though this works. any ideas why this is, I purchased it a couple years ago (sometime in 2018) through Sprint but never used it much. 08-20-2020 10:36 AM. Using computer audio and webex browser app. I have one now that i updated the drivers, and let it connect to the computer but still not working properly. If I use the laptop default, build in speaker, the issue is gone. Plantronics replaced it, and new one got same issue within a week. Oct 15, 2019 by You can also set mute off alert to tone only. This headset actually has a mute button on the boom, and it says in your ear "mute on" or "mute off." No calisthenics, and it doesn't incessantly beep to remind you. I have asked MS to make an option to turn off the feature that was added in the update. All versions of Hub for Windows, with all versions of Lync, All Plantronics devices supported by Hub (refer to Hub for Windows Install Notes). If you forget if the mute is on, instead of saying "can you hear me?" just press the button to toggle the mute and hear the results. @flaviosan. Make sure there are no conflicts on the HID Compliant Consumer Control Device or the USB Human Interface Device. A thorough cleaning with an alcohol pad including into the mic grooves cleared this issue for me. I could hear callers, but they couldn't hear me after the first couple of words. I run it, plug in headset, then it ask me to download update; once download complete, you can play with settings. You can check that your softphone software is supported by going to the following website: If it is required to enable the headset control (answer, end, and mute) functionality, ensure you have Plantronics Hub installed. Could you check if the Teams client is the newest version? The Voyager Focus UC is a comfortable, versatile Bluetooth headset from Poly (formerly Plantronics). How to wear the headset: 1. I have the same issue. Im having the exact same probem. I'm curious to see if this fixes any other set than mine Apr 21, 2017 by Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". 06-12-2020 06:50 AM. But Microsoft should fix this or give a setting to switch off this feature/bug. Disable Mute Unmute noises and Toasts in Plantronics Hub A friend who is a dental technician made me a silicon earpiece based on. i have just 3 months old platronics voyager specel edition mic is not working i traid all the way i did update also but no use, Mar 13, 2020 by In my case, microphone recorded static, something like crackling noise. Doing it here won't move things I think. 495 For windows versions 20H2 - OS Build 19044.1415 and later: . SHOW DEAL. Mute on/off problem with Plantronics BT300M - Microsoft Community Your version of softphone may contain its own volume setting controls. Please add an option to turn off the beep sound for mute/unmute.The sound is annoying and even though it can't be heard by the other participants, it could be heard on the meeting record.In addition, this issue is regularly brought to you since at least 2017. Although, not sure how warranty would be valid or not outside US, for me it's very important. Not on mute, software up to date. I had run into a problem where I had enabled the mute button on the headset and it was muted. Headset is almost 18 months old now, and one morning my voice started fading away after a few seconds of speaking. You can test it by just covering the holes with a finger. It even announces mute on, mute off so it is recognizing the mute action. (plantronics legend headset) . The built-in sensor presence pauses streaming media when you remove the headset, making sure you don't miss any content. So I looked up the setup guide and the rest of the forums here to get an idea on what could be the problem - and at first I couldn't find anything then I came across something that made mention of the mute button on the volume control attachment to the headset (i.e. The title Admin is a community setting and does not reflect my role. This avoid me to hear the 5 seconds beeps.. Unfortunatelly this behaviour will appear again if i mute on and off using the Mic icon in teams. This will fix that too! Olawale Yussuff, TheTelecom Shop Can you let me know how I check the Teams client version? Only things I can think of is in Hub General settings you can turn off mute reminder. Stay away from Plantronics - its bottom of the barrel garbage. And I also did a test in our environment. i disabled HD voice and also tried to cover the noise canceling sensors but none solved the issue. Now its working perfectly again. To mute a call you need to briefly press the mute. I have the same problem as Jason Craig.. You just press mute button - "Unmuted" - press again - "Muted" - and you are sure nobody hears you. This is the trouble I am facing, a windy noise is being heard to the person on other end while am talking through 5200. This is just a temporary solution the real issue is that there is a bug in the hardware and as yet to be resolved by any other means than to send defective unit back to plantronics and have them replace the unit and tell them about the issues with unit you encountered. but then I understood it still makes that annoying sound even when the teams is closed. If the issue persists, one last troubleshooting step you can try is connecting your Plantronics headset to your computer, and trying to update the firmware, like in steps 5-8 above. Not possible at all to decrease the volume of this sound or disable it ! Apr 30, 2017 by Kindest regards. We're here to help you to pick out the top 14 Best Wired Headset For Call Center with our handy buying guide. It would simply do nothing. Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. gonzoxxxxx Cookie Notice How do I turn off the extra audio cues that play when I am using my Is it possible to investigate this problem? What's in the Dell WH3022 Pro Stereo Headset box? In the slightest noise (no correlation to noise volume of type) it will mute my voice with noise canceling at random. Hey, I'm David Merritt. Disconnecting it from the laptop then let the phone work perfectly. next, select the levels tab and click that mute button and voila problem solved ezpz. Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. Please reinstall the Sound driver. @Ronald Miranda May 24, 2021 by (In my previous experience when you spoke and you were muted also a message appeared in the top of the teams screen and now it is NOT appearing). View orders and track your shipping status, Create and access a list of your products. Apr 7, 2017 by I have updated the software and tried it on Windows and Mac. Probably it also affects another setting, but I have no negative impact. If you were encountering an issue and it is now resolved, please change the post flair to Solved! Navigate to the Levels tab and turn off the muted button if it's active and use the slider to turn on the Microphone to at least 75. You can also use the volume on your computer to affect the volume heard over the headset. To solve it you must connect it via bluetooth, that would be all. I dont see the options in the app. I don't think Teams is sending an audio to the headset. Possible Human Interface Device conflict or missing drivers. no mute/unmute beep but using Webex Audio it does. To anyone not wanting to download extra software to work around this, simply go into your sound settings via your control panel click the recording tab, find the microphone and right-click it. "my headset is stuck on mute and yes i have try the mute - Best Buy I use Plantronics Hub windows software, which allows you to update the firmware, set some advanced functionality and even do device reporting into their Manager Pro product (which we can pull into Modality Diagnostics). The sensor may not work very well. In my company, we use "Cisco UC Intergration for Microsoft Lync" (version 11.6.3 build 49390) to telephone (phone call, audio conferences). But the best would be to have some configuration possibility here. @rohitdhavade. ESC followed by F8 or F10 toggles the Mute function.