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Celebrating a birthday, anniversary or honeymoon? This means that Haven guests will be able to skip any lines that may occur onboard when disembarking at destinations while sailing on the cruise and maximize their time in ports. As such, there is no specific guideline on how much you should tip your butler. Evening turndown service in staterooms. They're pretty spectacular! Additionally, the typical cruise passenger that enjoys butler service is in a completely different financial category than the family of five packed into an inside cabin looking for every opportunity to save a buck. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. At a couple of the ports where lines were long to get on, many of the butlers were out working the line, looking for their guests. You're assigned a concierge preboarding, and you can tell him or her your preferences for onboard reservations 125 days in advance. They keep a log of how often the day and night butlers are used. You want to create something your, As we enter fall and the weather starts turning cooler, you may be thinking about finding, What is a repositioning cruise? Disney cruise ships do not offer butler service. Compare the cost in points or miles to cash, and see which option is best. Your butler will set up your suite to your specifications, serve meals personally in your room or on the balcony and sometimes accompany you to the theater to show your reserved seating on Evening Chic nights. I thought our room steward did the cleaning and turning down/making up. NCL's Club Balcony Suite's new (bonus) amenities include pre-booking onboard dining and entertainment 125 days prior departure, room service (food-beverage delivery twice per cruise), free laundry service (1x bag) and pressing service (once per cruise), Welcome Aboard gift (1x bottle of sparkling wine). 19952023, The Independent Traveler, Inc. was busy handling technical details with the registration process. Passengers exempted from the new (uncommon for the industry) room service fee are only the occupants of "The Haven" suites. Dine together as your butler serves a meal from our special Suite menu. The Haven offers courtyard attendants who bring cold towels, fresh fruit and poolside refreshments in the suite's private pool area. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. When you thumb through cruise line brochures, you read a lot of jargon that might not be defined. The butler will deliver your multiple course dinner to your cabin, and book your shore excursions, specialty dining and entertainment seating. This site does not include all credit card companies or all available credit card offers. In what way will a spa mini-suite on Bliss (M9) differ from a spa mini-suite on Escape (M9)? Butlers - Cruises - Cruise Critic The Haven promises exceptional customer service aboard Norwegian Cruise Line ships, luxurious accommodations, relaxing and exclusive spaces, and premium food options. A, This is a question than I hear many first time cruisers ask but luckily we've never had. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. That was also fabulous to be able to graze while all 4 of us got ready for the day. We sailed NCL for the first time in June in the Haven and our butler and room steward really "made the cruise" for us in terms of the shipboard experience. Available on: Norwegian Gem, Norwegian Pearl, Norwegian Jade, Norwegian Dawn, Norwegian Star, Norwegian Jewel. Just like every other aspect of cruising, the butler service from one line to the next can be completely different. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Whenever I check into a cabin with butler service, the first thing I ask is: Does this ship have bitter lemon and can you fill my minifridge with it? Evening turndown service of guests beds. Silversea, a luxury boutique cruise line, trains its butlers in England before deploying them to ships that sail to every continent on the globe. Related: 11 extra charges on cruise ships that will drive you nuts and what to do about them. We had breakfast in our suite most mornings - sometimes just continental and sometimes ordered from the Haven menu. Guests booked in a Garden Villa receive six bottles of liquor along with unlimited mixers, garnishes, sodas and bottled still and sparkling waters. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. This will greatly affect the level of tips that you are expected to reward their service with. To find out more, please, Traveling with a group of people? (NCL's The Haven Sundeck area aboard the brand new Norwegian Prima). From here, the sky is quite litterally the limit. Thanks to all. However, when it comes to cruise butlers, and to a less extent concierges we're talking about a premium level of service that is actively designed to make your cruise experience special. White tablecloth in-suite dining, to be enjoyed in guests staterooms. This website uses cookies. This chic suite features large floor-to-ceiling sweeping windows, with large balcony equipped with lounge chairs. Wherever you are on the ship your Butler and Concierge are just the touch of a button away. Depending on the ship, cruise port, and cruise line, this can range from making arrangements for a special celebration, meeting you at the pier and escorting your and your bags onto the ship so you can avoid getting sweaty while bording the ship, setting up your in-room dining experience, and providing concierge type services so that you will never have to worry about getting that reservation for dinner or a show. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. It is a cruise ship not Downton Abbey. Watch the horizon glide by from expansive private balconies. So just curiousThanks again!!! Related: The 5 best cabin locations on any cruise ship. Guests will need to use their keycards in order to enter The Haven complex. it was awesome. DECK 16. Operating as a payor-agnostic, wholly owned subsidiary of Humana, our . Priority when making specialty dining reservations and entertainment onboard. Your suppose to carry it when you leave your cabin in the ship. Hayley Phillips is a military spouse currently living in Florida and loves all things travel and travel planning. I've always loved looking at those cabin rooms that face the back of the shipyou are watching the water tread behind you as you are sailing on your balcony!! Home Company Locations Phoenix Concierge Services. So how did you manage to shanghai the Concierge to escort you - maybe Platinum + + + ? To find out more, please. Priority when reserving restaurants and entertainment onboard NCL vessels. The concierge, on the other hand, is available precruise to help you make reservations for dining, spa treatments and more. Silversea offers a pillow menu, and your in-suite butler will help you to select the right one for your sleeping comfort. The other thing that the Butlers will do is they will spend some time explaining to you the facilities and how the ship works. Unwind in your own stylish space, featuring a living and dining area and the option of extra bedding to sleep up to four* guests. . Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. This expansive villa features contemporary design with a spacious living room area, many large windows to take in the ocean views, outdoor terrace with hot tub, private dining area, and three full bath rooms with an additional half-bath. second time, the couple in front of us had a problem with THEIR cards (they had been on a B2B) so they, we and half the suite guests behind us all got left behind. ft.*. As youre sailing out of port, sipping on a glass of bubbly and snacking on todays treat you start thinking about what lies ahead for the evening. Phoenix Concierge Services. Started June 21, 2021, By Double balcony is offered on Norwegian Dawn. The current welcome offer on this card is quite lucrative. Just be reasonable in your requests and expectations. Available on: Norwegian Prima,Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Epic, Norwegian Gem, Norwegian Jade, Norwegian Jewel, Norwegian Bliss, and Norwegian Peal. All Rights Reserved. Also I was told my last cruise they give you those cordless satellite phones for a reason. Uber Cash and Uber VIP status is available to Basic Card Member only. He came back after 10 minutes or so, full of apologies to us but full of thanks for what I did. Plus Ups are excluded. What You Get: Passengers sailing in The Haven and full suites have a 24-hour butler at sea, but the VIP treatment begins before priority embarkation: The shoreside concierge desk ensures your dining and entertainment, shore excursions, and spa and salon appointments are arranged in advance. From unpacking your suitcase to pouring your champagne our butlers are at your service, Champagne, custom selection of liquor**, fruit, bottled water and sodas, Sparkling wine, bottled water and fruit on Embarkation Day, Nespresso Coffeemaker and Tea Forte tea bags, Invitations to an exclusive breakfast and lunch, Specialty dining delivered to your suite from any restaurant (cover charges apply), Treats delivered right to your door each night, Bliss Collection by Norwegian pillow-top mattress, Fine linens, feather duvet and pillow menu, Plush bathrobes, slippers and oversized bath towels. Your concierge is a bit like an agent to you on board ship. The onboard concierge will help book your dining reservations, make entertainment recommendations and greet you as you board and disembark in ports of call. We enjoy eating in the restaurants more than we would the room. So we'll be trying that out next summer! ft.* complete with a double bed, double sofa bed, and a Murphy bed, your Family Suite can accommodate up to six* guests. Others have both, but they are only available to passengers in certain cabin categories (usually concierge- or suite-level accommodations for which you pay an upgraded cruise fare). We never did dinner in our room - well, except for teen boy who I think had room service dinner and then "real" dinner with us at least twice, but I won't count that! 301 Route 17 N, Suite 1150, Rutherford, NJ Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. The concierge desk enables guests and travel agents to book shore excursions and make reservations for dining, entertainment and the spa. Skip lines as well as be personally escorted on and off the cruise ship at both the pier and at ports-of-call and destinations. Guests can contact The Haven concierge before arriving and let them know of any specific preferences and desires, this will ensure that guests assigned butler will know just how to care for their Haven passengers. That, along with the escorts OFF the ship at each port by the concierge team, were huge benefits that we hadn't really anticipated but probably freed up an hour or so each day. One afternoon we arrived back from a long day to find a ham/cheese sandwich waiting for us - we devoured it and after that we went through BLTs, turkey, you-name-it. Voted "The Caribbean's Leading Cruise Line" 2013-2022 by World Travel Awards, This website uses cookies. You did not book a suite. As is the Butler services anywhere from 4 or more staterooms and would be at odds to, escort that volume. The Haven is available on the Norwegian Gem, Pearl, Jade, Jewel and Epic. With up to 1,392 sq. you also get free pay per view movies! From delivering any special requests, to keeping your cabin stocked with amenities and daily treats, to providing in-suite dining, your butler is there to ensure you are well-cared for during the cruise. The butler basically takes care of your personal needs food and beverages (in cabin coffee maker) - the cabin steward cleans and makes up the cabin. While you can tip at virtually any point during your cruise experience, the common tradition is to tip at the end of your voyage the same way you would with any other crew member. Tomorrow could be a plate of hand-made chocolates or a canap assortment. Nobody should hang you up. CC Help Jenn You can book a Concierge-level cabin to unlock . Guests staying in this exclusive and premium space aboard Norwegian Cruise Line ships also enjoy the following: From embarkation to debarkation, boarding of tenders to shore, onboard entertainment to dining times you will have priority. This means that Haven guests will be the first to reserve times for things such as dining and entertainment onboard NCL vessels. The service operates as a dedicated phone line, available . ft.*, your Owners Suite sleeps up to five* guests, and offers separate living and dining rooms (combined on some ships). You can be spoiled rotten and enjoy the heck out of it -OR- have the butler take a step back and do things, perhaps at your own pace. In my previous article, I told you what its like before you cruise, when you check in, and what you can expect in your stateroom. the grandson had a meltdown and dad went to the room. If anyone has given us outstanding service, we will tip extra at the end of the week. By continuing to browse the site you agree to our use of cookies. The star treatment starts before embarkation, where your genie will whisk your luggage away to be waiting in your suite when you arrive. The state was in the spotlight recently when it hosted the annual Gala Riviera Nayarit & Puerto Vallarta. Learn more. Norwegian Encore cruise ship deck plan has 2043 staterooms for up to 4903 passengers served by 1731 crew. Enrollment required. This is a question that we are often asked by guests. I convinced them to upgrade from their typical accessible Balcony to an accessible Penthouse Suite on a Jewel class ship. No balcony on Norwegian Dawn and Norwegian Star. Onboard, you'll find a concierge at The Retreat, the special VIP areas of the ship -- indoor lounge and sun deck -- where only Concierge-level and suite passengers are allowed. Each suite has been designed with style and comfort, along with a view that changes with every port we visit. Luxurious Accommodations on board Norwegian Bliss Private Sun Deck exclusive to Haven Butler Available Around the Clock Throughout Your Stay Private Haven Courtyard LEARN MORE Cost includes $12.95 plus applicable local sales tax. Norwegian Cruise Line Cabin overview - what you need to know Luxury bath products in stateroom bathrooms. You. Once they take a few folks aboard, that escort is no longer available for 10-20 minutes depending on the demands or issues that come up. The thought was that the Butler and Concierge services could assist with making it more enjoyable for them. Have had a couple of fantastic ones who were always around and if they saw us would rush to see if they could assist even when I was handling things myself,and a couple who weren't bothered but seemed to want my tip. For the ultimate luxurious experience aboard Norwegian Cruise Line (NCL) vessels prospective passengers should consider booking accommodations in Norwegian exclusive, The Haven. Now, lets take a look at what its like to enjoy Butler and Concierge Service onboard Norwegian Cruise Line ships. ncl concierge service - Norwegian Cruise Line - Cruise Critic Community my fiance also loved to order pizza for late night, and would order it from anywhere on teh ship with the cordless phone that comes with your room. While some butler services are more formal and reserved - as you might expect from a traditional English manor house, others try to be more fun and family friendly such as Royal Caribbean's Royal Genie. Here are a few threads that might help (some even with pics! Fine linens, feather duvet on stateroom beds, and a pillow menu. By the time you have freshened up, he might have already made reservations for you and just need your confirmation for any details. Your specially trained butler will book your spa appointments, arrange cocktail parties for your group and offer a complete tea service in your stateroom. Even for these people - cabin stewards, bartenders, waiters, cruise excursion leaders, entertainment staff etc. one night we stayed in to watch one and ordered pizza. Available on: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Epic, Norwegian Gem, Norwegian Jade, Norwegian Jewel, Norwegian Bliss, and Norwegian Pearl. By continuing to browse the site you agree to our use of cookies. What's the difference between a cruise ship concierge and butler? The Maite'd was appalled and informed us.the butler will do that. We were escorted on by the Concierge and he took us to lunch. Passengers booked in The Haven have access to their very own pool and sundeck area, exclusive to guests of The Haven. While cabin stewards can often find basic items such as toiletries that you might have left at home or making sure that your ice bucket is always filled, their job is to clean your room and make your bed etc. Discover the worldin comforton Viking ocean cruises to Scandinavia, Mediterranean, Asia, Australia, the Americas or around https://www.travelweekly.com/Cruise-Travel/NCL-introduces-concierge-service-for-top-guests. In part, this is because many services that you recieve on a cruise ship should honestly be simply built into the price of the experience. Your Royal Genie will arrange for a special celebration just for you. The butler basically takes care of your personal needs food and beverages (in cabin coffee maker) - the cabin, You will also have the services of the ships Concierge to arrange ease in getting on and off the ship; dining. This is an extra service charge implemented fleetwide (including on the Norwegian Pride of America ship). It is not uncommon to tip $300, $500, or even more if you are actively using butler services and they are providing extrodinary service. Both may be able to offer similar types of help such as assisting with booking dinner reservations or reserving seats for a show, the level of service is not the same. Your daughter's Quinceaera is a special event in life. Available on: Norwegian Prima, Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Epic, Norwegian Pearl, Norwegian Gem, Norwegian Bliss, and Norwegian Jade. book this exclusive Knokke villa now:https://knokke.bnbbutler.be/?roomTypes=57292Beautiful, spacious, luxurious villa, with beautifully landscaped garden wit. We offer cruise news, tips, and deals to help make your choice to cruise the west coast an easy one! Plates, glassware, setting up food, etc. Butler service: A blissful perk on high-end cruises - Cruiseable Guests of The Haven have special access to dining spaces apart from that of the complimentary and specialty dining onboard NCL ships. I do remember being told to gather around in the waiting area so they can update people on things, but then never really telling us anything. However, they are also increasingly found on ships that have "ship-in-a-ship" concepts like Norwegian Cruise Line's The Haven and MSC's Yacht Club. Disney offers a sort of butler service for its concierge-level guests. Oceania Cruises sends its butlers to the Guild of Professional English Butlers. Actual amenities vary by ship and category. Mini-bar and premium coffee machine (capable of making coffee, espresso, and cappuccinos). I have had 2 NCL cruises in suites. Guests in the Grill-level suites enjoy high-end service, and are assigned personal butlers who do everything from serving champagne on your verandah to helping you put on your cuff links for a formal dinner. If you're new to cruising -- or even if you're just new to booking a higher cabin category -- you may not necessarily know the difference between the terms concierge and butler. I didn't ask for any other meals in our room on that, or any other cruises. Use them, and reward as appropriate. I admittedly didn't read through them all but it's a good starting point at least! Invitations to exclusive cocktail parties offered only to guests of The Haven. In addition, Norwegian Cruise Line Haven's butlers offer in-suite dining service and evening turndown service for your enjoyment. In one case I waited in the Lounge for my Butler escort. the concierge will ensure you get priority check-in and departure as well as priority tendering to port. ), http://boards.cruisecritic.com/showthread.php?t=2518748&highlight=butler+request, http://boards.cruisecritic.com/showthread.php?t=2495216&highlight=butler+request, http://boards.cruisecritic.com/showthread.php?t=2395495&highlight=butler+request. There is also a private sauna reserved for guests of The Haven. With up to 875 sq. *Terms & Conditions Package not available on sailings less than 5 days or charter sailings. Maybe you're in the casino on a hot slot machine and realize you forgot to make reservations for dinner or a show - one call to the Concierge and the matter is handled.