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That is not the package i sent your cosmetics in. I've only had to use these pics a few times but they save a lot of hassle. 1. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. Before you start your Missing Mail Search, you will want to double check the status of your package. . No they dont. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! eBay will not assist with a transaction that occurred beyond its purview. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. They sell fake goods and don't pay taxes. I guess it depends on whether the item they are sending back is worth paying the shipping on. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. Refund, repair or return. Then find one of the facebook groups for sharing scammy ebay users and share his username. I also ask if you have me mixed up with another seller you've purchased from recently. After completing the sale normally, the seller will post the package with the correct address but the wrong name. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. Refunds and Returns - Mercari: Your Marketplace In this case, the purchase may be completed without flaw. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. People are getting desperate, violent and all kinds of other things lately. I had been using half sheet sticky labels for almost a month before sending out this order. If the package was mixed up by GSP, then they should handle it. I have multiple people selling my exclusive product for less that I sell it for on Ebay. 2. Gift card scammers reach out to victims by phone, email, or social media. Buyers abusing "not as described" to force refund - PayPal Community I just wanted someone else to take a look at the photos and tell me what they thought. Stockholm syndrome - Wikipedia If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. to fight them over this and go to the Phillippines is beyond annoying. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. Good for you. They needed his phone number but I did not have it. What to do when wrong item received, seller requesting to send to other buyer. Go to usps site and fill out the mail fraud form. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. It is a site to get quality at the best price and sometimes I make 50 cents. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips Got my money back and a promise from eBay to better train their support staff -_-. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. If you play nice, they will just tell you that it's too bad and part of business. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. Was full of marks. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. 05:49 AM But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. Example: The listing said "new," but the item was clearly used. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on When you issue a refund to the buyer They'll be refunded through their original payment method. Accept it and issue return label. Buyer said I sent wrong item when I sent right one - and got money back I mailed a limited edition eye shadow palate to Ontario Canada for $90. This is what people are doing nowadays, so selfish. Sunday Mystery Wall is back! $15 each. - Facebook It also looks like the original label is a printed label, cut out and then taped on. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. I never sold a necklace on ebay period, and never saw that one in my life. 26-05-2020 shot goods Gilas Pilipinas Full Sublimation Jersey The email will state that the payment will be released to you once you have proven that the goods have been sent. If the shipped item was sold for under $750, delivery notification is adequate proof. I would do that myself in those circumstances. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. Always think like a big retailer. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. If they did, I don't know how they'd be able to verify. Item compatibility is buyer s responsibility. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. Unfortunately for you, the item is a replica of the one you sent. She got her full refund back and kept the ring! I will try to ask the questions? I asked my boyfriend to print off the labels and post them while he was at work. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. Need advice, accidentally sent wrong item to buyers : r/vinted - reddit As per the returns policy you are within your rights to refuse it. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. eBay somehow refunded the buyer automatically when the return was delivered. Do not do that. PayPal Seller Protection exists to help sellers trade confidently on eBay. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. . CHAPTER XIII. Check all items upon receipt. on If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. 'However once the seller has received the item back, eBay can then step in and review the . The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. Btinternet.com (BT Mail) supports IMAP, so you can use it and schedule Two moths ago, a parcel comes back. I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. So unfair. on Reddit and its partners use cookies and similar technologies to provide you with a better experience. $15 each. You would want your copy to be short and engaging, informative but not stiff. Put it in a bag took pics opened case and returned back explained. on If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. How do they sell my exclusive manufactured trademarked product for lees than I do?? So, that explains the different labels and (possibly) the Fragile stickers. I told Ron that this was, "pardon my French, absolute bullshit." This topic was automatically closed 180 days after the last reply. Defective Item return that is not defective HELP 09-10-2020 what is beyond infinity most expensive car ticket. eBay are only concerned with issues that affect their own profit margins. 09-10-2020 Thank you sooo much for putting your story on here. Here are some of the most common ways eBay sellers are scammed. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. Explain it to him like you explained it to us. Some of this advice may be second nature to you, or may not apply to all sales. In my experience, the wait times are usually short and they do call within the estimated time. Listen to this weeks podcast to hear sourcing methods from a seller! What happens on eBay when a buyer lies saying that they - Quora Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. eBay is very aware that scams occur on the website. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. Offer to send him a return shipping label. Ebay says I have to "take action" by Sept. 11th. Did you try talking with the buyer? Well tonight I received the above email. The unofficial eBay subreddit. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. Should I contact the postal service? I have 100% seller feedback. Thanks for this suggestion. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). Press question mark to learn the rest of the keyboard shortcuts. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. I can't really remember what specific package I mailed it in. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. Its ok but I like the darker one you had in your listing. What To Do if You're Billed for Things You Never Got, or You Get Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. Answer (1 of 4): Hi. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. Select Order Not as Described. Usually it will say the name on the package signs for it even if the signature is someone else. What would you do? Is eBay likely to refund the buyer? thanks to all for your help. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. Visit the nearest USPS location and fill out a request form. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago Or you can specify that the addressee must sign for the package or letter. Has she possibly got you mixed up with a different seller ? Privacy Policy. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! The buyer received the wrong item. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. This is what it takes to get ebay to appeal a return in your favor. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? I sent wrong item - Welcome to the Etsy Community Hey Im kind of new to mercari and Im really nervous. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. We had a top where it was returned with snot. 09-10-2020 In order for it to work, sellers must provide proof of item delivery. I wanted to get some advice before I contacted, but I had planned to, yes. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. All rights reserved. Yeah you filing that stuff 100% does nothing. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. Its unfair they side with the buyers all the time. An eBay Seller Shipped an Empty Box and I Lost $370, this - TechWalls Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. That necklace couldn't have come from me. Create an account to follow your favorite communities and start taking part in conversations. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? The law spells out how to challenge billing errors. They aren't. Cases Policy - Our House Rules | Etsy Same thing just happened to me and I was able to keep the earning. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. IN THE LAST STRIDE. You end up owning expensive packaging, without the desired product. I'm based in the UK I had two items sell on the same day, both with InPost delivery. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. why it was refused and Never heard back. You can request that the buyer send the item back to you immediately. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. I will report this to the post master. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. - edited Someone did this to me a few months ago. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. What's the return address? Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. I only sell local, mainly to avoid hassle. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. As you say, I would explain to the buyer that different computers and devices show colours differently. If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. As seller, here are a few things you can consider before selling to buyer with little or no feedback. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. Does it look like your packaging, apart from the labels and the stickers? Solved: Buyer says I sent the wrong item but the photo loo - The I can send to any other email address OK.We'll move all . Thx for the link to reporting a buyer theres a couple people I need to report. package or mail missing? You can report an issue with a seller to eBay directly here. I agree. I suspect someone may have been tampering with mail and package in the delivery system. How Do I Resolve Missing Orders/Packages for my Customers? - TCGplayer She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. How to handle a return request as a seller | eBay Do you have the number? If not, fuck them and continue onto arbitration per their terms and conditions. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It.