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United States Department of Labor. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Ability to work independently: Independent work is a necessary skill for technicians to have. Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency Learn more about the E-Verify program (Opens in a new window) . Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. Apple Technical Specialist - Murray - Apple - beBee Get startedand submit your resume. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. iPhone 13 Pro Max: Up to $600 (vs. $570) iPhone 13 Pro: Up to $500 (vs. $470) iPhone 13: Up to Apple is closing its Northlake Mall location in Charlotte, North Carolina, after multiple shootings in the area, according to a report from Bloomberg. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. See which role best matches your experience. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Stay up to date with what you want to know. Customer loyalty and satisfaction is their number one priority. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. You reassure customers when delivering product diagnoses and potential solutions. A career as an Apple Technical Specialist can be both rewarding and challenging. You get to work with really creative people. Great offering by Apple! Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. Analytical cookies are used to understand how visitors interact with the website. click here to select a store and view pay information. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. 2023 After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Youll be our customers human connection to Apple: empathetic, friendly, and real this is more about restoring relationships than repairing technology. This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. This cookie is set by the Google. United States Department of Labor. Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. You will be working with customers one-on-one to help them with their Apple products. Therefore, we are committed to treating all applicants fairly and equally. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) Apple's most powerful Mac will finally shift to Apple silicon. Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. Salary: Technical Training Specialist in Strathroy (Canada) 2023 When a customer needs assistance, you quickly assess their situation. The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. Your day in the Apple Store is filled with a range of focused support and service tasks. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. Apple is a drug-free workplace. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. You may be communicating with customers over the phone, in person or through email. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. All our courses are practical, hands-on, and led by trusted Apple experts. Assess employee needs and develop tech training related courses and/or programs. From today, updated professional training and certifications for IT support and management are available from Apple in a redesigned, online, and self-paced format. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. The exam costs aren't as crazy as CompTIA. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. This might include experience with the Mac operating system, the iPhone, the iPad, and the various applications that are available for these devices. The cookies is used to store the user consent for the cookies in the category "Necessary". Apple is a drug-free workplace. Apple introduces new professional training to support growing IT Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . This cookie is set by GDPR Cookie Consent plugin. Apple certification programs are IT professional certifications for Apple Inc. products. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. The entire store team benefits from your commitment to providing the best care for customers. Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. Apple Technical Specialists are the people who make sure that Apples products work as advertised. Siemens Healthineers Technical Training Specialist Salaries in Setauket The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. Regardless of the situation, your communication skills can help you be an effective technician. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. Yashdeep Dhanesha - Technical Support Specialist (Apple) - LinkedIn I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. Copyright 2023 Apple Inc. All rights reserved. Review information and details about the policies, terms, and conditions for Apple training programs. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. You can find information about the accommodations request process in the. That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. Come eager to listen and learn from your team, your mentors, and your customers. About AppleCare service certifications - Apple Support Learn more (Opens in a new window) . Copyright 2023 Apple Inc. All rights reserved. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. . Apple Professional Training courses are available now at training.apple.com. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. However, you may visit "Cookie Settings" to provide a controlled consent. Multiple sources informed MacRumors that Apple's PR team is planning a product briefing next week. This cookie is set by GDPR Cookie Consent plugin. The customers can make or break the day which led to many days being . I spoke with a manager who asked when I'd be available for an interview, and we picked a time. This interview would be the first of six. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. Along the way, youll be updating your technical know-how and educating team members about technical issues. Apple Training Training - LearnQuest These cookies will be stored in your browser only with your consent. We also use third-party cookies that help us analyze and understand how you use this website. Apple Introduces New Professional Training Courses and - MacRumors Attention to detail can also help technicians troubleshoot problems and identify the source of issues. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. You maintain composure and customer focus while troubleshooting and solving issues. We will work with applicants to make any reasonable accommodations. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. At Apple, were not all the same. For more details and to apply, visit macadmins.org. How to become an Apple Certified Macintosh Technician They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. This cookie is set by GDPR Cookie Consent plugin. This cookie is used by the map which helps visitors to identify and reach the facility. How to Become an Apple Certified Technician - Technibble At Apple, base pay is one part of our total compensation package and is determined within a range. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Apple Specialist Resume Examples & Samples for 2023 - JobHero Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Navigate to our course pages through the links below. In the US alone, Apple has 265 retail stores across 44 states. Both full-time and part-time jobs are available. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Come eager to listen and learn from your team, your mentors, and your customers. Geniuses often made $25 to $30 an hour based on their tenure. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. Core training took place off-site and included 15 new employees like myself. All our courses are practical, hands-on, and led by trusted Apple experts. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . And thats our greatest strength. Your base pay will depend on your skills, qualifications, experience, and location. This website uses cookies to improve your experience while you navigate through the website. At other times, you refer customers to support team members who get them up and running again. They analyze the procedures of their organization and make sure the appropriate and most efficient computer systems are employed to optimize . We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. Multiple rumors have indicated that a handful of design changes are coming to the iPhone 15 Pro and iPhone 15 Pro Max, but one that until now has gone under the radar is the possibility that the volume controls on the side of the device will be a single unified rocker button. When a customer needs assistance, you quickly assess their situation. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . Technical Specialist Salary in India | PayScale Average salaries for Fujitsu Technical Systems Specialist: [salary]. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. By clicking Accept All, you consent to the use of ALL the cookies. However, we cannot independently confirm if the Weibo account has a proven track record. Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. Apple Inc. All rights reserved. Apple expert providing guidance and training on Mac support to other support team members. Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. Technical Support - Careers at Apple Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. This can be a very rewarding job, but it can also be stressful at times. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Choose your path Communication skills: Communication skills are essential in any technical role. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Apple Technical Specialist salaries: How much does a Apple Technical Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. Badges are issued and managed through Credlys digital badging platform. Apple Employee Reviews for Technical Specialist - Indeed You reassure customers when delivering product diagnoses and potential solutions. Both full-time and part-time jobs are available. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. We were thanked for coming and then excused once we had completed our quiz. Under a partnered program of KellyConnect for Apple. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Youre supporting people. We're committed to being your source for expert career guidance. View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title You have excellent time management skills and can make decisions quickly. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). At first I didn't understand why she was so upset about an easily replaceable phone. ICF Human Trafficking Training And Technical Assistance Specialist Apple participates in the E-Verify program in certain locations as required by law. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. Apple technical specialists need to have a wide range of technical skills to be successful in their careers.